Lead-Retail Operations (Taneira)

About the role

Job Requirements Retail Network Expansion & Store Development • Lead strategic planning and execution of retail footprint expansion across India • Develop scientific models for market identification and city selection for new stores • Build strong pipeline of store opportunities and ensure timely store openings • Collaborate with business development teams on site selection and lease negotiations New Business Channel Development • Conceptualize and launch new revenue channels including shop-in-shop formats • Drive strategic partnerships for brand presence in premium retail destinations • Plan and execute pop-up store initiatives to expand brand reach • Develop and roll out loyalty programs to enhance customer lifetime value Customer Experience Excellence • Maintain consistently high customer experience standards across all retail touchpoints • Drive NPS scores and Google ratings through service excellence initiatives • Build and strengthen customer loyalty programs for enhanced retention • Manage customer grievance resolution processes effectively Store Profitability & Operations • Drive store profitability through revenue optimization and cost management • Monitor and optimize rent-to-revenue ratios across the store network • Implement automation and digital interventions to improve operational efficiency • Ensure adherence to retail compliance and governance standards People Leadership & Team Development • Build and develop high-performing teams across network expansion and customer experience functions • Provide inputs to training teams for enhancing retail sales officer capabilities • Foster a culture of continuous learning and skill development • Drive employee engagement and career development initiatives Strategic Planning & Innovation • Contribute to annual business planning and strategic initiatives for Taneira • Identify and implement innovative retail concepts and customer engagement models • Leverage data analytics for informed decision-making • Collaborate cross-functionally with merchandising, marketing, and supply chain teams Brand Experience & Heritage Preservation • Ensure retail stores reflect Taneira's commitment to India's handloom heritage • Work with visual merchandising teams to create authentic brand experiences • Champion sustainable and responsible retail practices aligned with Titan's values • Build stakeholder relationships with artisans and craft clusters Work Experience MBA/PGDM in Marketing, Retail Management, or Business Administration from a reputed institute; Bachelor's degree in any discipline with demonstrated business acumen; Background in textiles, fashion management, or retail operations is an advantage 10-15+ years of progressive experience in retail leadership, business development, or sales operations; Prior experience in fashion retail, ethnic wear, textiles, or lifestyle brands preferred; Proven track record in P&L management, network expansion, customer experience strategy, and team leadership; Experience in franchise operations, new channel development, and retail store profitability management essential Retail Management Certification; Digital Marketing or E-commerce certifications; Fashion/Textile Management programs; Titan Academy certifications (post-joining) including Customer Centricity, Leadership Excellence, and Retail Operations programs